In a market rocked by an economic crisis, rapid digitalization, and upstart agile competitors bringing...

In the last decade, customer relationship management (CRM) platform adoption has increased rapidly to...

The business travel industry appears poised for continuing growth and expansion worldwide, influenced...

Read this commissioned study conducted by Forrester Consulting to learn how customers improved employee...

With our Digital Acceleration program, you'll work with Adobe strategy consultants to uncover KPIs and...

The cost and complexity of enterprise resource planning (ERP) and human capital management (HCM) pose...

The Post Office has come a long way since it all started nearly 400 years ago – building a network...

Knowing what experiences your employees are having, is critical. By continuously measuring your end-users...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Traditional organizations in virtually every sector are in some stage of a digital transformation journey....

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

The pandemic has reframed us as humans first, employees second. Employees now want to work for an organization...

There are an infinite number of connections between the finance and HR functions. Think about it: every...

All departments across the enterprise – engineering and research, customer service, sales and marketing,...